Returns Policy

Please note that the return period is strictly 14 days from the date of receipt of your order.

Item Received Damaged/Faulty

Sometimes for various reasons that are out of our control you may receive goods that are damaged or faulty.

If you receive your order in a damaged state, send us an email with a photo and brief description. We will require the faulty goods returned. Faults must be reported within 10 days of receiving the product. We will arrange a courier pick up and cover shipping costs in this case. If you open the product, you will not be eligible for a refund. We will send the correct item as soon as we have received the damaged/faulty product back.

Wrong Item Received

If we have sent the incorrect product, please do not open it. Return it to us so that we can exchange it. We will arrange a courier pick up in this case. If you open the product, you will not be eligible for a refund.

Change Of Mind

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If you change your mind about a purchase, please contact us in the first instance. We will then ask you to return the goods to us in the original unopened condition within 10 days of receipt for a refund.

Please note: Dairy Box New Zealand does not cover return postage costs for returns. If you open the product, you will not be eligible for a refund.